ScanMyCopier

One QR Label. Any Equipment. Instant Service Requests & Meter Readings.

Put a smart QR label on any piece of equipment — copiers, printers, coffee machines, furniture, water coolers, and more. Your customers scan to request service or submit meter readings in seconds, all connected to your Prima database.

Copiers & Printers

Coffee Machines

Furniture

Water Coolers

AV Equipment

HVAC Units

Any Asset

Reduce Service Triage Time by 80%

Cut service request processing from 5–10 minutes down to 30 seconds

Customize the Look of Your Labels

A custom-branded QR label placed on any piece of equipment

See Use Cases

See How ScanMyCopier Saves You Time

See how ScanMyCopier transforms your customer service efficiency

5-10 min

Traditional Phone Triage

Customer calls in
Identifies themselves and location
Describes the equipment
Agent searches for the asset
Agent manually logs the request
Repeat for every single call

ScanMyCopier Replaces All of This

Instant equipment identification
All details from Prima extracted when scanned
No phone calls required
Email sent automatically to your team
Optionally: Email customer's IT department
Optionally: Email your assigned service tech
Support for multiple customer logos
Collect Meter Readings Instantly

30 sec

QR Code Scan Triage

Instant equipment ID
Location & customer details
Mobile device GPS for location updates
Autocomplete for equipment address
Complete service history
Request submitted via email

Calculate Your Time Savings

With just 20 service calls per day:

Traditional Method

33.3

hours per week

With ScanMyCopier

1.6

hours per week

31.7 hours saved per week

That's nearly 1 full-time employee freed up for higher-value work!

Effortless Meter Reading Collection

No more chasing customers for meter reads. They scan the same QR label and submit readings in seconds.

The Meter Collection Problem — Solved

60%

of dealers say meter collection
is their #1 billing bottleneck

3-5 days

typical delay waiting
for customer meter reads

< 30 sec

to submit a meter read
with ScanMyCopier

extra hardware or
apps required

Customer Scans QR

Same label already on the equipment

Selects "Submit Meters"

One-tap option on the landing page

Enters Meter Values

B/W, Color, Scan — fields auto-configured per model

Optional Photo Proof

Snap a photo of the meter display for verification

Sent & Recorded

Email sent to your team — ready for billing

Make It Easier on Your Customer

Customers submit meter reads on their own schedule with a quick QR scan — no phone calls or emails required

Faster Billing Cycles

Meters flow in automatically so you can invoice on time without delays waiting for reads

Validation & Anomaly Alerts

Built-in checks flag readings that seem too high or too low compared to historical patterns

Photo Verification

Customers can optionally photograph the meter display to eliminate disputes

Prima-Ready Data

Meter readings are formatted and emailed ready to update your Prima billing records

Zero Customer Training

If they can scan a QR code and type a number, they can submit meter reads. No app needed.

How It Works

Simple setup, powerful results — for any equipment you manage

You Generate Your Labels

Create custom QR code labels with your logo for each piece of equipment in your Prima database

Place Labels on Equipment

Affix the durable QR labels to any equipment — copiers, coffee machines, furniture, water coolers — prior to delivery, or send the labels to your customers.

Customers Scan QR Codes

Customers scan QR codes to request service or submit meter readings — both take under 30 seconds with no app required

Requests & Meters Flow to Your Team

Service requests and meter readings are emailed instantly with equipment details, timestamps, and optional photo proof

Techs Access History

Your service techs scan the same QR code to view complete equipment history before arrival

Why ScanMyCopier?

Everything you need to modernize service management for any equipment

Works With Any Equipment

Copiers, printers, coffee machines, furniture, water coolers, HVAC, AV equipment — if it's in Prima, it gets a QR label.

Instant Meter Collection

Customers scan the QR label and submit meter reads in seconds. No phone calls, no chasing, no delays. Photo verification optional. Billing-ready data delivered straight to your inbox.

Custom Branded QR Labels

Professional QR code labels featuring your company logo and branding. Each piece of equipment gets a unique QR code linked to your Prima database.

Instant Service Requests

Your customers scan the QR code with their smartphone and instantly submit service requests via email — no app download required!

Prima Database Integration

Seamlessly connects to your existing Prima database. All equipment data, service history, and customer information at your fingertips.

Service Tech Access

Service technicians scan the QR code to instantly view complete equipment history, past service calls, parts inventory, and customer notes.

30-Second Service Requests

Reduce service request time from 5–10 minutes to 30 seconds. No more phone calls, emails, or waiting on hold.

Secure & Private

Your data stays completely isolated in your own Prima database. Enterprise-grade security with encrypted connections.

Multiple Logos & Branding

Use your logo or your customer's logo on labels. Support for multiple brands across your entire equipment fleet.

Not Just Copiers — Label Any Equipment